Privacy Policy

Last Updated: 02/02/2026

Effective Date: 02/02/2026

This Privacy Policy explains how Twaites & Jones Limited (“we,” “us,” “our”) collects, uses, stores, protects, and processes personal information when you visit or interact with our websites, including this site (the “Website”), www.twaitesandjones.com, use any associated online portals, platforms, or digital services operated by us, and when you contact us, submit information through forms, or engage with any other systems or software we use to store and manage data.
By accessing or using our Website, portals, or related digital services, you acknowledge and agree to the practices described in this Privacy Policy.

1. Information We Collect
a. Personal Information You Provide
We collect information that you voluntarily submit when you:
• complete contact forms (e.g., name, email address, phone number)
• sign up for newsletters or downloadable guides
• book a consultation or request a valuation
• engage in email or telephone correspondence
Examples of Personal Information:
• Full name
• Email address
• Telephone number
• Company name (where applicable)
• Investment interests and preferences
• Other information you choose to share
We may retain this information for up to six (6) months to facilitate follow-up communications, respond to your requests, and for marketing or client engagement purposes, unless a longer retention period is required or permitted by law.

b. Information Collected Automatically
When you visit and interact with our Website, we automatically collect technical and usage information, including:
• IP address
• Device type
• Browser type
• Operating system
• Pages visited
• Time and date of visit
• Referral source
• Clicks and browsing behaviour
This information helps us analyse trends, administer the site, improve user experience, and track aggregated user activities.

2. How We Use Your Information
We may use collected information for the following purposes:
a. To Provide and Improve Services
• Respond to your enquiries
• Deliver requested content (guides, reports, newsletters)
• Process consultations and valuations
• Facilitate secure interactions
b. Marketing and Communications
We may use your contact details to send:
• newsletters
• promotional content
• updates about our services
• industry insights and offers
You may opt out of marketing communications at any time through the unsubscribe link in our emails or by contacting us directly.
c. Analytics and Website Performance
We use automatic data to:
• monitor and analyse site performance
• measure and improve user experience
• diagnose technical issues
• understand traffic and usage patterns
This information is aggregated and anonymised.

3. Cookies and Similar Technologies
Our Website uses cookies and similar tracking technologies (e.g., pixel tags, web beacons) to enhance functionality and user experience.
a. What Are Cookies?
Cookies are small text files placed on your device when you access our Website. They help us remember preferences and enhance performance.
b. Types of Cookies We Use
• Essential Cookies – necessary for core functions (e.g., security, form submissions)
• Performance Cookies – collect anonymous data on site usage (e.g., page views)
• Functionality Cookies – remember preferences (e.g. language settings)
• Advertising/Targeting Cookies – used for remarketing and behavioural advertising
c. Managing Cookies
Most browsers allow you to block or delete cookies through settings. However, blocking cookies may affect your ability to use certain parts of the Website.

4. WordPress and Plugin Data
Our Website is powered by WordPress, a content management system that may use plugins and third-party tools which collect data as part of their functionality.
Common Data Collected by WordPress Tools
• Login and account data (if you register)
• Comment and form submission data
• Plugin-specific usage data
We ensure that all plugins and systems we use follow secure and privacy-conscious practices, and only collect data necessary for operation.

5. Third Parties and External Services
We may share information with third-party service providers who assist us with:
• website hosting
• email distribution
• analytics
• marketing platforms
• data storage
• customer support tools
These partners are contractually obligated to process data only as instructed and in compliance with applicable laws.
We may also integrate with third-party analytics or advertising services (e.g., Google Analytics, Meta Pixel) to understand user behaviour and deliver personalised ads.

6. How We Protect Your Information
We implement reasonable technical and organisational safeguards to prevent unauthorised access, disclosure, alteration, or destruction of your data, including:
• secure servers and encrypted connections
• restricted access controls
• regular security monitoring
However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but commit to reasonable protections under industry standards.

7. Data Retention
We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, including:
• providing services
• maintaining records for legal, regulatory, or tax requirements
• engaging for follow-up communications
After the retention period, personal data is securely deleted or anonymised.

8. Your Rights
Depending on your jurisdiction, you may have rights regarding your personal data, including:
• access to your personal information
• correction of inaccuracies
• deletion of your data
• restriction or objection to processing
• data portability
• withdrawal of consent
To exercise any rights, please contact us at the details below.

9. Children’s Privacy
Our Website is intended for users aged 18 and over. We do not knowingly collect personal data from minors. If you believe we have collected personal information from someone under 18, please contact us immediately.

10. International Data Transfers
Your information may be processed in countries outside your own, particularly where our servers or third-party partners are located. We take steps to ensure appropriate safeguards are in place in accordance with applicable data protection laws.

11. Updates to this Privacy Policy
We may update this Privacy Policy periodically to reflect changes in:
• our practices
• legal requirements
• services or technologies
We will post the updated policy on the Website with the revised effective date.

12. Contact Information
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:
Twaites & Jones Limited
10 St Andrew's St, Droitwich, WR9 8DY
Tel: 01905 772561
Email: admin@twaitesandjones.com / info@twaitesandjones.com